GENERAL TERMS AND CONDITIONS

These General Terms and Conditions contains the general terms and conditions applicable to all Services; the specific Product Terms and Conditions containing the additional terms for the particular Hosting Services you are buying; the Acceptable Use Policy; and The Agreement is effective as of the date of the email sent to you by D-SIGN HOST expressly confirming acceptance of your order or the date you accept this terms and conditions.

DEFINED TERMS

Some words used in the Agreement have particular meanings:

“Acceptable Use Policy” or “AUP” means the D-SIGN HOST. Acceptable Use “Affiliate” means a subsidiary or holding company of either party to this Agreement and any subsidiary of such holding company.

“Business Day” or “Business Hours” means 8:00 a.m. – 6:00 p.m Monday through Friday, and Saturday 9am – 2pm, excluding public holidays in Kenya.

“Confidential Information” means all information disclosed by one of us to the other, whether before or after the effective date of the Agreement, that the recipient should reasonably understand to be confidential, including:

(i) for you, all information transmitted to or from, or stored on, your Hosted System,

(ii) for both of us, information that is marked or otherwise conspicuously designated as confidential. Information that is independently developed by one of us, without reference to the other’s Confidential Information, or that becomes available to one of us other than through breach of the Agreement or applicable law, shall not be “Confidential Information” of the other party.

“Country Specific Terms” means the addendum or addenda that may be incorporated into your Hosting Services Agreement if a portion of your Services are to be provided from a non-Kenyan jurisdiction for which we have special legal terms.

“Hosted System” means a combination of hardware, software and networking elements that comprise an information technology system. Depending on the Services you are buying, the Hosted System may consist of a dedicated system for your use only, or the right to use certain parts of a shared system that D-SIGN HOST maintains for many customers, or a combination of some dedicated elements and some shared elements.

“Hosting Services” means:

(i) D-SIGN HOST provision for your use of the Hosted System described in the Services Description, and

(ii) Support. “Product Terms and Conditions” means the terms and conditions for the particular Hosting Services you are buying.

“Services Description” means a written description of the Hosted System and/or Supplementary Services you are buying from D-SIGN HOST, and related fees, that is incorporated by reference in the Agreement, including any “plan” or other name given to a Services description that you submit to D-SIGN HOST as part of an online order process.

“Service Level Guarantee(s)” means:

(i) a guarantee or guarantees identified as a “Service Level Guarantee” or “Service Level Guarantees” in the applicable Product Terms and Conditions or

(ii) any provision which provides a specified credit or financial remedy for an identified failure to deliver or provide the Services.

“Services” means Hosting Services and Supplementary Services, collectively.

“Supplementary Services” means those Services you purchase from D-SIGN HOST other than the Hosting Services, including time and materials based professional or consulting services (such as database administration or “DBA” services), one-time or non-recurring services which are not part of the existing Support (such as support for the application that you operate on your Hosted System), and any other services identified as “Supplementary Services” on the applicable Services Description. “Support” has the meaning stated in the applicable Product Terms and Conditions.

Domain Name Registration

D-SIGN HOST offers domain name registration and renewal services in partnership with Hostpinnacle, ICAN, Namesilo and bluehosting limited accredited registrars. D-SIGN HOST processes registration and renewal services through these respective registrars at its discretion. Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All domain names registrations will renew at the regular renewal rate. Domain names which have opted in to the Automatic Domain Renewal service, and any optional features associated with them, will be automatically renewed for the minimum term available for that domain type at the regular renewal rate 6 days prior to expiry. You will be solely responsible for all renewal costs and for any other costs in doing so. Members may choose to opt in or out of the Automatic Domain Renewal service via the Client Area. If your hosting plan includes a free domain name, D-SIGN HOST may automatically renew your domain name for you upon expiry as part of your hosting plan’s benefits, regardless of your Automatic Domain Renewal settings. You acknowledge and agree that you may not transfer the domain name registration to another domain name registrar during the first 60 days of the initial registration, or within 60 days of any successful transfer. D-SIGN HOST is authorized to deny any such transfer requests. You acknowledge and agree that D-SIGN HOST may, but is not obligated to, place your domain name in a Domain Lock status to prevent unauthorized or hostile transfers of your domain name. Domain transfer services are included only for active domain names that are either registered or renewed through D-SIGN HOST at the regular rate. Clients may transfer expired domain names and domain names that were purchased at a promotional rate to another domain name registrar by paying a Domain Transfer Fee. The Domain Transfer Fee is based on the domain type and is subject to any applicable taxes.

Termination / Plan Change / Refund Policy

D-SIGN HOST may terminate your Service under the following circumstances (non-exclusive list):

Non-payment of fees

You are in breach of any term or condition of this Agreement if Your use of the Service disrupts D-SIGN HOST business operations or affects any other party. All client’s data is removed from D-SIGN HOST servers for such terminations. You may request account termination or hosting plan changes at any time by contacting our Customer Service team either through phone or service ticket.

You are eligible for a refund on hosting services that are not billed monthly under the following circumstances:

If you cancel your account within 30 days of sign-up (30 Days money Back Guarantee), you will, upon request, receive a full refund on the hosting fees paid, less any setup fees or one-time service fees.
If you cancel your account within 30 days of a hosting service renewal, you will, upon request, receive a full refund on the hosting fees paid on your most recent renewal.
If you cancel your account within 30 days of a hosting plan change, you will, upon request, receive a full refund on the hosting fees paid on your most recent hosting plan change, less any setup fees or one-time service fees. If your hosting plan includes a free domain name, you will be required to pay a Domain Reimbursement Fee to reimburse D-SIGN HOST for the domain name registration when you do any of the following before your hosting plan subscription expires:

(i) You cancel your hosting plan subscription.
(ii) You change to a hosting plan or term that does not offer a free domain name.
(iii) You transfer the domain name to another domain registrar.

The amount of this fee will vary depending on the domain type and on the registration term. Only one refund may be issued for each invoice. D-SIGN HOST reserves the right to grant or deny any refund requests. Domain name registrations, regardless if it is an initial registration or a renewal of an existing registration, cannot be cancelled and will remain in effect until the end of the registration term.

2. Prohibited Conduct/Acceptable Use Policy(AUP)

D-SIGN HOST does not allow the use of unsolicited commercial email (“Spam”) to promote products or services. Any Client engaging in the sending of Spam through the D-SIGN HOST network or promoting information on websites hosted by D-SIGN HOST will be considered in breach of this Agreement and will be suspended from the Service immediately. Your use of the Service must be in compliance with Kenyan laws, and the laws of your country at all times. You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity. The following is a non-exclusive list of content and behavior prohibited by the Service:

a) Content that has or contains links to: nudity, pornography, adult content, materials with sex or foul language.
b) Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy related information, whether for educational purposes or not.
c) Content that has been promoted through the sending of Spam or mail fraud schemes, or pages that promote or condone the sending of Spam. The sending of bulk email originating from our servers mass distributed to unknown recipients soliciting products or services, or of bulk email NOT originating from our servers mass distributed to unknown recipients soliciting products or services relating to a D-SIGN HOST account will result in immediate account suspension.
d) Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectable material.
e) Content or otherwise that exploits children under 18 years of age.
f) Content that sells or promotes any products or services that are unlawful in the location at which the content is posted or received.
g) Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property right of any third party.
h) Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
i) Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.
j) Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any D-SIGN HOST service, solution or technology.
k) Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of individual passwording of Member Sites (or pages contained therein).

Customer Requested Cancellation: Customer agrees to notify us of request to cancel at least 15 days prior to the next bill date. When canceling two (2) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 30 days prior to the next bill date. When canceling ten (10) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 60 days prior to the next bill date.

Unacceptable Resource Usage

You may not:

Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
Run cron entries with intervals of less than fifteen (15) minutes.
Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
Use more than 250,000 inode count(file usage) while on Starter or Hosting Only packages.
Use more than 500,000 inode count(file usage) while on Standard Hosting Package.
Use more than 800,000 inode count(file usage) while on Executive Hosting Package.
Use more than 250,000 inode count(file usage) per cPanel account if you are a reseller.

RESERVATION OF RIGHTS

D-SIGN HOST reserves the right and sole discretion to:

Censor any website hosted on its servers that is deemed inappropriate.
Review any account for excessive space or bandwidth utilization and to suspend service to those accounts that have exceeded allowed levels.
Terminate any account for non-payment of fees, for providing fraudulent account information or fraudulent payment information. An account shall be terminated after 30 days of non-payment of fees. It is the responsibility of the client to ensure that all fees are paid on time.
Terminate any account if the contents of its website results in, or are the subject of, legal action or threatened legal action against D-SIGN HOST or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit.
Terminate any account for unsolicited, commercial e-mailing (i.e., Spam), illegal access to other computers or networks (i.e., hacking), distribution of Internet viruses or similar distructive activities, activities whether lawful or unlawful that D-SIGN HOST determines to be harmful to its other customers, operations or reputation, or for any breach of this agreement.
Suspend the Service at any time for any duration of time when necessary, without penalty or liability to ourselves.

You agree that it may be necessary for us to temporarily suspend the Service for technical reasons or to maintain network equipment or facilities.

Digital Marketing Terms and Conditions

Scope of Work: The scope of work will be defined in a project brief or proposal agreed upon by both parties. The brief will outline the deliverables, timelines, and any other relevant details of the project.Services: D-SIGN DIGITAL COMPANY will provide digital marketing services as outlined in the client’s project proposal. Any changes or additional work requested by the client will be subject to additional fees and timelines.
Payment Terms: The client shall pay D-SIGN DIGITAL COMPANY the agreed-upon fees in full and on time, as outlined in the project proposal. Invoices shall be sent electronically and are payable via bank transfer, MPESA, or any other mutually agreed upon payment method. Any outstanding balances after the due date will incur a 5% late payment fee.
Confidentiality: D-SIGN DIGITAL COMPANY agrees to maintain the confidentiality of any sensitive or proprietary information shared by the client during the project. Both parties agree to maintain the confidentiality of any confidential information disclosed during the project. This includes, but is not limited to, proprietary information, trade secrets, and business strategies.
Intellectual Property Rights: Any intellectual property or creative work produced by D-SIGN DIGITAL COMPANY in the course of the project shall remain the property of D-SIGN DIGITAL COMPANY. The client is granted a non-exclusive, non-transferable license to use such work for their own business purposes only.
Communication: Both parties agree to maintain open and honest communication throughout the project. D-SIGN DIGITAL COMPANY will provide regular progress updates to the client and will address any concerns or issues that arise in a timely and professional manner.
Termination: Either party may terminate the project with written notice if the other party breaches any material provision of the agreement or if the project is not proceeding in a satisfactory manner. In the event of termination, the client shall pay for all services provided up to the date of termination.
Warranties and Representations: D-SIGN DIGITAL COMPANY warrants that all work performed will be of professional quality and free from defects in materials and workmanship.
Limitation of Liability: D-SIGN DIGITAL COMPANY will not be liable for any indirect, consequential, or punitive damages arising from the performance of its services, including but not limited to loss of profits or business interruption.
Force Majeure: D-SIGN DIGITAL COMPANY will not be liable for any delays or non-performance caused by circumstances beyond its control, including but not limited to acts of God, war, terrorism, or government regulations.
Governing Law and Jurisdiction: This agreement will be governed by and construed in accordance with the laws of Kenya. Any disputes arising from this agreement will be resolved in the courts of Kenya.
Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, understandings, and agreements, whether written or oral. This agreement may only be amended in writing signed by both parties.

By agreeing to these terms and conditions, both parties acknowledge that they have read and understood the terms of the agreement and agree to be bound by them.